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The Loooooongest Mondaaaaaaaay.
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I imagine I would get on my own nerves a great deal. I'm loud and funny, but I wouldn't typically be in the mood to listen to myself chatter on about nothing. I'm pretty impatient, which from my side seems perfectly justified--but from the outside, I would keep telling myself to chill the hell out about things. I also like to be the center of attention. I wear a tiara to my own birthday party--and I'm old--like dirt old.
So yeah, I don't really see me getting along with myself.
I started writing this post at around 10:30 this morning, but I've been working pretty hard here at the day job. Mondays are usually kinda busy because so many people like to call sharply at 9:01am to begin the complaining they've been thinking about all weekend. It's funny, because sometimes people get so revved up for a fight, and then are all shocked when they tell me their gripe and I'm all Oh no! That's terrible. How can I help? I guess they aren't expecting that.
You hear a lot these days about how you can't find good customer service anymore. As someone who has worked in Customer service/sales for most of their working life, I can tell you that the abuse your average CS rep takes in a single shift would BOGGLE THE MIND of someone who's never done that kind of work. It's not that CSR's don't care about giving good service, it's that when people talk to you like you're stupid for several hours straight EVERY DAY, it becomes progressively more difficult to give a crap about problems that, typically, were caused by the customer and not your company. Of course our new and "improved" website has given us nothing but grief since it launched months ago. Today it's telling people that pretty much everything is out of stock when it isn't. So we are losing business hand-over-fist, AND a large percentage of people phoning us are pissed, which sucks for morale.
People often say they got "bad service" when what they mean is that mean old CSR refused to let me lie my way into a deal/totally rip-off that company/compensate for my own procrastination/stupidity. Bad service means the CSR is not trying to help. I can't tell you how many BBuster customers said I was "rude" when I cheerfully refused to waive their late fees. 'Cuz you know I'm taking their $1.99 and running off to tour Europe with it.
Had my review at work on Friday. As I expected, it was along the lines of You're great. We love what you do, you meet or exceed every expectation. Your communication skills are exemplary. In fact, we want you to do training sessions so you can teach other people what you do--you're just so damn good at it. Cool, thanks. I haven't had a raise since 2007, can I have one now? No. Sorry. No one in this department is getting one. Drag.
This week I'll be recording, editing, and mixing chaps 1-2 (and beyond, perhaps) of Kiss Me Like You Love Me in audiobook form. I wish I hadn't given that book such a long title. Not sure why I keep doing that. A Stabbing for Sadie should have been called "Tiamata" and this book should have been called "The Villain." I know that now...why didn't I know it then? Fie. I'm also going to try to read The Lost by my new hero, Jack Ketchum. He is a horror master, for shizzle. I want him to come over to my place and tell me stories so I can have nightmares based on them. That'd be sweet.
And finally, I believe it's time for me to begin the search for An Agent.
Wish me luck!
I imagine I would get on my own nerves a great deal. I'm loud and funny, but I wouldn't typically be in the mood to listen to myself chatter on about nothing. I'm pretty impatient, which from my side seems perfectly justified--but from the outside, I would keep telling myself to chill the hell out about things. I also like to be the center of attention. I wear a tiara to my own birthday party--and I'm old--like dirt old.
So yeah, I don't really see me getting along with myself.
I started writing this post at around 10:30 this morning, but I've been working pretty hard here at the day job. Mondays are usually kinda busy because so many people like to call sharply at 9:01am to begin the complaining they've been thinking about all weekend. It's funny, because sometimes people get so revved up for a fight, and then are all shocked when they tell me their gripe and I'm all Oh no! That's terrible. How can I help? I guess they aren't expecting that.
You hear a lot these days about how you can't find good customer service anymore. As someone who has worked in Customer service/sales for most of their working life, I can tell you that the abuse your average CS rep takes in a single shift would BOGGLE THE MIND of someone who's never done that kind of work. It's not that CSR's don't care about giving good service, it's that when people talk to you like you're stupid for several hours straight EVERY DAY, it becomes progressively more difficult to give a crap about problems that, typically, were caused by the customer and not your company. Of course our new and "improved" website has given us nothing but grief since it launched months ago. Today it's telling people that pretty much everything is out of stock when it isn't. So we are losing business hand-over-fist, AND a large percentage of people phoning us are pissed, which sucks for morale.
People often say they got "bad service" when what they mean is that mean old CSR refused to let me lie my way into a deal/totally rip-off that company/compensate for my own procrastination/stupidity. Bad service means the CSR is not trying to help. I can't tell you how many BBuster customers said I was "rude" when I cheerfully refused to waive their late fees. 'Cuz you know I'm taking their $1.99 and running off to tour Europe with it.
Had my review at work on Friday. As I expected, it was along the lines of You're great. We love what you do, you meet or exceed every expectation. Your communication skills are exemplary. In fact, we want you to do training sessions so you can teach other people what you do--you're just so damn good at it. Cool, thanks. I haven't had a raise since 2007, can I have one now? No. Sorry. No one in this department is getting one. Drag.
This week I'll be recording, editing, and mixing chaps 1-2 (and beyond, perhaps) of Kiss Me Like You Love Me in audiobook form. I wish I hadn't given that book such a long title. Not sure why I keep doing that. A Stabbing for Sadie should have been called "Tiamata" and this book should have been called "The Villain." I know that now...why didn't I know it then? Fie. I'm also going to try to read The Lost by my new hero, Jack Ketchum. He is a horror master, for shizzle. I want him to come over to my place and tell me stories so I can have nightmares based on them. That'd be sweet.
And finally, I believe it's time for me to begin the search for An Agent.
Wish me luck!
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Good luck finding a agent!
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And thanks!
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